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註記   年
658.812 Sch82 : Schultz, Garry,   
      The customer care and contact center handbook / Garry Schultz 總館; 658.812 Sch82   2003
658.812 Se93 : Seybold, Patricia B   
      Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B 總館; 658.812 Se93   c1998
658.812 Sn61 2nd.ed..updated.and.expanded. : Snow, Dennis   
      Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch 總館; 658.812 Sn61 2nd.ed..updated.and.expanded.   c2010
658.812 St29 : Stauss, Bernd   
      Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel 總館; 658.812 St29   c2004
658.812 St34 : Stein, Donna Baier   
      The new marketing conversation : creating and strengthening relationships between buyers and sellers 總館; 658.812 St34   c2005
658.812 St51 : Stickdorn, Marc,   
      This is service design doing : applying service design thinking in the real world : a practitioner's 總館; 658.812 St51   2018
658.812 T157 : Tanner, John F   
      Dynamic customer strategy : Today's CRM / John F. Tanner, Jr 總館; 658.812 T157   2014
658.812 Ur1 : Urban, Glen L   
      Don't just relate-- advocate! : a blueprint for profit in the era of customer power / Glen Urban 總館; 658.812 Ur1   c2005
658.812 Ur6  
      Service excellence in organizations : eight key steps to follow and achieve it / Fiona Urquhart 總館; 658.812 Ur6   2019
      Service excellence in organizations : eight key steps to follow and achieve it / Fiona Urquhart 總館; 658.812 Ur6   2019
658.812 V471 Rev.and.updated : Vavra, Terry G   
      Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra 總館; 658.812 V471 Rev.and.updated   c1995
658.812 W383 : Webb, Nicholas J.,   
      What customers crave : how to create relevant and memorable experiences at every touchpoint / Nichola 總館; 658.812 W383   2017
658.812 W393 : Webster, Frederick E   
      Market-driven management : using the new marketing concept to create a customer-oriented company / Fr 公館分館, 總館 ; 658.812 W393   c1994
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