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註記   年
Customer relations -- Management. : Perna, Andrea,   
      CRM systems in industrial companies : intra- and inter-organizational effects / Andrea Perna and Enri 網際網路  2014
Customer relations -- Management  
      花蝴蝶顧客 / 瓊安.帕茱蘭(Joan A. Pajunen), 蘇珊.奧戴爾(Susan M. O'Dell)著 ; 王二譯. 總館  2005
      顧客關係輕鬆做 : 藉由有效的顧客關係管理獲利 / 布萊恩.柏格倫(Bryan Bergeron)著 ; 蕭羨一譯. 總館  2002
      CRM關鍵32堂課 : Accenture管理顧問大師開講、教你做好客戶關係管理 / 約翰.費蘭德(John G. Freeland)編 ; 總館  2003
Customer relations -- Management -- Statistical models  
      Customer relationship management : making hard decisions with soft numbers / Jon Anton 總館  c1996
      Statistical methods in customer relationship management [electronic resource] / V. Kumar, J. Andrew P 網際網路  2012
Customer relations -- Management -- Technological innovations : Singh, Surabhi   
      Adoption and implementation of AI in customer relationship management [electronic resource] / Surabhi 網際網路  2022
Customer service -- Management : Lynch, James J.   
      The psychology of customer care : a revolutionary approach / James J. Lynch 衛教所  1992
Customer services -- Management  
      探索服務靈魂 : 跳脫傳統服務企業框架的經典之作 / Leonard L. Berry著 ; 方華恩譯. 總館  2000
      服務決勝負 : 從IKEA等歐美標竿企業,學習服務經濟時代的競爭力 / 安德斯.古斯塔弗森(Anders Gustafsson), 麥 總館  2005
      超完美服務員 : 人與機器共創下一波競爭優勢 / 瑞波特(Jeffery F. Rayport), 賈沃斯基(Bernard J. Jaworski) 總館, 林口分館   2008
      Breakaway : deliver value to your customers--fast! / Charles L. Fred 總館  c2002
32 其他項目  
Customer services -- Australia -- Management : Deery, Stephen   
      Call centres and human resource management : a cross-national perspective / edited by Stephen Deery a 總館  c2004
Customer services -- Management -- Case studies  
      探索服務靈魂 : 跳脫傳統服務企業框架的經典之作 / Leonard L. Berry著 ; 方華恩譯. 總館  2000
      Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. 總館  c1998
      Case studies in service operations / John L. Colley 總館  c1996
      Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry 總館  c1999
2 其他項目  
Customer services -- Great Britain -- Management : Deery, Stephen   
      Call centres and human resource management : a cross-national perspective / edited by Stephen Deery a 總館  c2004
Customer services -- Management  
      競速服務 : 快速學習,提供超值服務給顧客的三大法則 / 查爾斯.弗萊德(Charles L. Fred)著 ; 蔡忠舉譯. 總館, 公館分館, 林口分館   2004
      花蝴蝶顧客 / 瓊安.帕茱蘭(Joan A. Pajunen), 蘇珊.奧戴爾(Susan M. O'Dell)著 ; 王二譯. 總館  2005
Customer services -- Marketing -- Management  
      Services marketing management : an international perspective / by Kans Kasper, Piet van Helsdingen, W 總館  1999
      Services marketing [electronic resource] : managing the service value chain / Manfred Bruhn and Domin 網際網路  2006
Customer services -- Technological innovations -- Management : Sharma, Sushil K.   
      E-adoption and socio-economic impacts, emerging infrastructural effects [electronic resource] / Sushi 網際網路  2011
筆

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