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註記		年
	658.812 H461-3 : Heskett, James L
	The value profit chain : treat employees like customers and customers like employees / James L. Heske 總館; 658.812 H461-3	2003
	658.812 H531 : Hiebeler, Robert
	Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. 總館; 658.812 H531	c1998
	658.812 In4 : Inghilleri, Leonardo
	Exceptional service, exceptional profit : the secrets of building a five-star customer service organi 總館; 658.812 In4	c2010
	658.812 Ir6 : Irons, Ken
	The world of superservice : creating profit through a passion for customer service / Ken Irons 總館; 658.812 Ir6	1997
	658.812 J635 : Johnson, Michael D.
	Customer orientation and market action / Michael D. Johnson 總館; 658.812 J635	c1998
	658.812 K124 : Kalbach, James,
	Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams / Jim Kalb 總館; 658.812 K124	2016
	658.812 K569 : Kimbell, Lucy
	The service innovation handbook : action-oriented creative thinking toolkit for service orgainization 總館; 658.812 K569	2014
	658.812 K841 : Kordupleski, Ray
	Mastering customer value management : the art and science of creating competitive advantage / Ray Kor 總館; 658.812 K841	c2003
	658.812 K96 : Kumar, V
	Customer relationship management : a database approach / V. Kumar, Werner J. Reinartz 總館; 658.812 K96	c2006
	658.812 K963
	Managing service quality / edited by Paul Kunst, Jos Lemmink 總館; 658.812 K963	c1997
	Managing service quality / edited by Paul Kunst, Jos Lemmink 總館; 658.812 K963	c1997
	658.812 L952 : Lowenstein, Michael W.,
	Customers inside, customers outside : designing and succeeding with enterprise customer-centricity co 總館; 658.812 L952	2014
	658.812 L989 : Lynch, James J.
	The psychology of customer care : a revolutionary approach / James J. Lynch 衛教所; 658.812 L989	1992

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