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註記   年
658.812 P378 : Penin, Lara,   
      Designing the invisible : an introduction to service design / by Lara Penin 總館; 658.812 P378   2018
658.812 P384 : Pennington, Alan   
      The customer experience book : how to design, measure and improve customer experience in your busines 總館; 658.812 P384   2016
658.812 P396 : Peppers, Don   
      The one to one fieldbook : the complete toolkit for implementing a 1 to 1 marketing program / Don Pep 總館; 658.812 P396   1999
658.812 P396-2 : Peppers, Don   
      Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers 總館; 658.812 P396-2   c2004
658.812 P884 : Prahalad, C. K   
      The future of competition : co-creating unique value with customers / C. K. Prahalad, Venkat Ramaswam 總館; 658.812 P884   c2004
658.812 Q4 : Quick, Daniel,   
      The customer education playbook : how leading companies engage, convert, and retain customers / Danie 總館; 658.812 Q4   2022
658.812 R11 : Raab, Gerhard   
      Customer relationship management : a global perspective / Gerhard Raab ... [et al.] 總館; 658.812 R11   2008
658.812 R141 : Ramaswamy, Rohit,   
      Design and management of service processes : keeping customers for life / Rohit Ramaswamy 總館; 658.812 R141   1996
658.812 R272 : Reider, Rob,   
      Expanding customer service as a profit center : striving for excellence and competitive advantage / R 總館; 658.812 R272   2012
658.812 R927  
      Customer equity management / Roland T. Rust, Katherine N. Lemon, Das Narayandas 總館; 658.812 R927   c2005
      Customer equity management / Roland T. Rust, Katherine N. Lemon, Das Narayandas 總館; 658.812 R927   c2005
658.812 R951 : Ryals, Lynette   
      Managing customers profitably / Lynette Ryals 總館; 658.812 R951   c2008
658.812 Sch56 : Schmitt, Bernd   
      Customer experience management : a revolutionary approach to connecting with your customers / Bernd H 總館; 658.812 Sch56   c2003
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