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註記		年
	658.812 F876 : Freeland, John G
	The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profit 總館; 658.812 F876	c2003
	658.812 F877 : Freemantle, David
	Incredible customer service : the final test / David Freemantle 總館; 658.812 F877	c1993
	658.812 G131 : Gale, Bradley T
	Managing customer value : creating quality and service that customers can see / Bradley T. Gale with 總館; 658.812 G131	c1994
	658.812 G137 : Gallo, Carmine
	The Apple experience : secrets to building insanely great customer loyalty / Carmine Gallo 總館; 658.812 G137	c2012
	658.812 G358
	The world of customer service / [Pattie Odgers] 總館; 658.812 G358	c2004
	The world of customer service / [Pattie Odgers] 總館; 658.812 G358	c2004
	658.812 G953 : Gummesson, Evert,
	Total relationship marketing : from the 4Ps-product, price, promotion, place- of traditional marketin 總館; 658.812 G953	1999
	658.812 H22 : Hardman, Lee Sharon,
	Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht 總館; 658.812 H22	1997
	658.812 H24 4th.ed. : Harris, Elaine K
	Customer service : a practical approach / Elaine K. Harris 總館; 658.812 H24 4th.ed.	c2007
	658.812 H266 : Harwood, Tracy G
	Relationship marketing : perspectives, dimensions and contexts / Tracy Harwood, Tony Garry and Anne B 總館; 658.812 H266	c2008
	658.812 H326 2d.ed. : Hayes, Bob E.,
	Measuring customer satisfaction : survey design, use, and statistical analysis methods / Bob E. Hayes 總館; 658.812 H326 2d.ed.	c1998
	658.812 H461 : Heskett, James L
	Service breakthroughs : changing the rules of the game / James L. Heskett, W. Earl Sasser, Jr., Chris 總館; 658.812 H461	c1990
	658.812 H461-2 : Heskett, James L
	The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and 總館; 658.812 H461-2	c1997

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