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658.812 B983(2) 3rd.ed. : Buttle, Francis   
      Customer relationship management : concepts and technologies / Francis Buttle and Stan Maklan 總館; 658.812 B983(2) 3rd.ed.   2015
658.812 C13 2001 : Deery, Stephen   
      Call centres and human resource management : a cross-national perspective / edited by Stephen Deery a 總館; 658.812 C13 2001   c2004
658.812 C362 : Chang, Wei Lun   
      Service mining : framework and application / Wei-Lun Chang 總館; 658.812 C362   2014
658.812 C69 : Collier, Rohan,   
      Equality in managing service delivery / Rohan Collier 總館; 658.812 C69   1998
658.812 C773 : Cook, Sarah,   
      Measuring customer service effectiveness / Sarah Cook 總館; 658.812 C773   c2004
658.812 D157 : Dalgic, Tevfik   
      Customer-oriented marketing strategy : theory and practice / Tevfik Dalgic and Tulay Yeniceri 總館; 658.812 D157   2013
658.812 D292 : Davis, Frank W.   
      Customer responsive management : the flexible advantage / Frank W. Davis, Karl B. Mandrodt 總館; 658.812 D292   1996
658.812 D714 2nd.ed. : Donaldson, Bill,   
      Strategic market relationships : from strategy to implementation / Bill Donaldson, Tom O'Toole 總館; 658.812 D714 2nd.ed.   c2007
658.812 D952 : Dutka, Alan F   
      AMA handbook for customer satisfaction / Alan Dutka 總館; 658.812 D952   c1994
658.812 F456 : Field, Joy M   
      Designing service processes to unlock value / Joy M. Field 總館; 658.812 F456   2012
658.812 F456 3rd.ed. : Field, Joy M.,   
      Designing service processes to unlock value / Joy M. Field 總館; 658.812 F456 3rd.ed.   2021
658.812 F871 : Fred, Charles L.,   
      Breakaway : deliver value to your customers--fast! / Charles L. Fred 總館; 658.812 F871   c2002
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