"Co-published simultaneously as The reference librarian, number 81."
Includes bibliographical references and index
Managing an academic reference department / Lynda Leahy -- From core competencies to desired traits : hiring a head of reference for the new millennium / Philip C. Howze -- Managing the 21st century reference department : competencies / Justina O. Osa -- Training the new head of reference : focusing on the supervising relationship as technique / Philip C. Howze -- Collaborative leadership : a model for reference services / Kathryn M. Crowe -- It takes a village to manage the 21st century reference department / Paula McMillen, Loretta rielly -- The 21st century reference department : working to provide quality service to users / Patience L. Simmonds -- Leadership or management : expectations for head of reference services / Felix E. Unaeze
