Evaluation utilization revisited / M. F. Smith -- Developing an agenda that works : the right choice at the right time / Daniel B. Muscatello -- The Impact of major consumer groups on health care evaluation / Tara D. Knott -- Getting the system to respond to evaluation findings / Carol T. Mowbray -- Business perspectives on internal/external evaluation / Oliver W. Commings ... [etc.] -- Increasing evaluation use : some observations based on the results at the U.S. GAO / William P. Johnston, Jr. -- Integrating evaluation into a program for increased utility and cost-effectiveness / Michael Quinn Patton