Includes bibliographical references (pages 396-412) and indexes
Chapter 1. Foundations of the literature review -- chapter 2. The literature review -- chapter 3. Methodology of the literature review -- chapter 4. Step 1 : exploring beliefs and topics -- chapter 5. Step 2 : initiating the search -- chapter 6. Step 3 : storing and organizing information -- chapter 7. Step 4 : selecting/deselecting information -- chapter 8. Step 5 : expanding the search : media, observation(s), documents, experts and secondary data -- chapter 9. Step 6 : analyzing and synthesizing information -- chapter 10. Step 7 : presenting the CLR report : planning phase -- chapter 11. Step 7 : presenting the CLR written report -- appendix A. Supplemental tables of quantitative, qualitative, and mixed research designs -- appendix B. Quantitative, qualitative, and mixed legitimation frameworks
