Network service and resource evaluation planning / John Carlo Bertot -- Selecting evaluation approaches for a networked environment / John Carlo Bertot and J.T. Snead -- Methods and tools for assessing network services and resources / John Carlo Bertot -- Needs assessment / Denise M. Davis -- Requests for proposals, licenses, and contracts: assessing negotiated agreements for network-based collections and services / Denise M. Davis -- Policies to ensure use of and access to network-based services and resources / Denise M. Davis and John Carlo Bertot -- Resource allocation in the networked environment / Judith Hiott and Syma Zerkow -- Getting the most out of vendor-supplied usage statistics / Wonsik Shim -- Usage statistics from the vendor's perspective / Oliver Pesch -- Key issues, themes, and future directions for evaluating networked services / Charles R. McClure
