Quality management for IT services [electronic resource] : perspectives on business and process performance / Claus-Peter Praeg and Dieter Spath, editors
出版項
Hershey, Pa. : IGI Global (701 E. Chocolate Avenue, Hershey, Pennsylvania, 17033, USA), 2011
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher
