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001 AAI10307701
005 20171113075202.5
006 m o u
007 cr mn||||a|a||
008 171113s2016 xx sbm 000 0 eng d
020 9781369524901
035 (MiAaPQ)AAI10307701
040 MiAaPQ|beng|cMiAaPQ
100 1 Hu, Xiaochen
245 10 Moving toward the electronic community-oriented policing
era :|bContent and strategies of police use of social
media
264 2 |c2016
300 1 online resource (245 pages)
336 text|btxt|2rdacontent
337 computer|bc|2rdamedia
338 online resource|bcr|2rdacarrier
500 Source: Dissertation Abstracts International, Volume: 78-
06(E), Section: A
500 Adviser: Jurg Gerber
502 Thesis (Ph.D.)--Sam Houston State University, 2016
504 Includes bibliographical references
520 Many police departments (about 96%) in the United States
have adopted social media (IACP Center for Social Media,
2015). About 94% have implemented Facebook (IACP Center
for Social Media, 2015). However, academia has paid very
little attention to police use of social media (e.g.,
Crump, 2011; Heverin & Zach, 2010; Lieberman, Koetzle, &
Sakiyama, 2013; Procter, Crump, Karstedt, Voss, &
Cantijoch, 2013). The current dissertation selects 15
police departments in the United States based on most
Facebook "likes" and analyzes their Facebook posts during
a one-year period (i.e., from October 1St, 2013 to October
1St, 2014). Using a grounded theory approach, the current
dissertation discovers five major themes among police
Facebook posts (i.e., crimes and criminals, tips, police-
public relations, personnel, and social networking sites)
and 24 subthemes. Based on preferences toward content,
police departments can be divided into four groups labeled
as crime fighter, traditional cop, public-relation
facilitator, and mixer. Also, the current dissertation
indirectly examines public attitudes toward police
Facebook posts by using number of Facebook likes, number
of Facebook shares, and number of Facebook comments. The
findings suggest that posts with narratives and pictures
and written in a humorous way will be favored by the
public. Also, the current dissertation proposes
suggestions that may help police departments improve their
Facebook posts, such as providing accurate and detailed
information, keeping Facebook posts clean and organized,
and encouraging the public to provide feedbacks.
Additionally, policy implications include organizational
principles that are proposed by the current dissertation
to help police departments get ready for innovations of
social media in the future, such as determining the need
and purpose of using social media and change of personnel.
Limitations and future research are also discussed.
Nevertheless, the current dissertation concludes that
police departments shall never give up social media.
Indeed, police departments should be prepared for the
forthcoming electronic community-oriented policing era
520 KEY WORDS: Community-Oriented Policing, Electronic
Community-Oriented Policing, Facebook, Grounded Theory
Approach, Content Analysis, Mixed Method
533 Electronic reproduction.|bAnn Arbor, Mich. :|cProQuest,
|d2017
538 Mode of access: World Wide Web
650 4 Criminology
650 4 Social research
650 4 Mass communication
655 7 Electronic books.|2local
690 0627
690 0344
690 0708
710 2 ProQuest Information and Learning Co
710 2 Sam Houston State University
773 0 |tDissertation Abstracts International|g78-06A(E)
856 40 |uhttp://pqdd.sinica.edu.tw/twdaoapp/servlet/
advanced?query=10307701|zclick for full text (PQDT)
912 PQDT
